Professional Practices Management System
17 Elements of PPMS (Professional Practices Management System)
1. Providing Leadership
Element #1: Management Responsibility -
Reviewing vision, mission goals and expectations to ensure leadership within
the company.
2. Creating a System
Element #2: Management System -
Writing company policies, procedures and work instructions to create
consistency and provide a baseline for improvement.
3. Defining Clients' Needs
Element #3: Review of Client Issues -
Determining the company's ability to met client's needs and expectations to
ensure they will be met before a client places and account.
4. Controlling Internal Data
Element #4: Document & Data Control -
Maintaining both electronic and paper formats of policies, procedures, work
instructions, etc. and keeping all information concise, up to date and
accessible.
5. Purchasing
Element #5: Purchasing -
Managing the purchasing process (major products and services only) to ensure
vendors meet the needs of your company and your client.
6. Controlling Client Data
Element #6: Control of Client & Customer Supplied Data -
Securing and controlling all data flowing into the office to protect privacy
and help prevent fraud.
7. Tracking Data
Element #7: Data Identification & Traceability -
Understanding company information and where it belongs to avoid errors.
8. Creating Consistent Performance
Element #8: Process Control -
Maintaining procedures or instructions for consistent performance to provide
clients with evidence of and confidence in your performance.
9. Reviewing Processes
Element #9: Inspection & Testing -
Testing, reviewing and verifying planned work processes to ensure consistency
and to correct or improve processes as necessary.
10. Making Sure the System Works
Element #10: Inspection & Test Status -
Verifying that company processes occur in sequence to ensure cross-departmental
processes work properly.
11. Identifying Mistakes and Problems
Element #11: Identification of Nonconformity -
Identifying and recording errors or problems to prevent further damage and
improve service.
12. Continuously Improving
Element #12: Corrective Action, Preventive Action & Continuous Improvement
-
Correcting and preventing problems by finding a better, faster or more reliable
way to accomplish work.
13. Planning for Disaster
Element #13: Handling, Storage, Preservation & Delivery -
Disaster planning and delivery of information to protect client-provided data
and integrity of service.
14. Securing Data
Element #14: management of Records/Data -
Handling, storing, retrieving and depositing of information to ensure efficient
access to necessary date and proper disposal of outdated data.
15. Auditing the System
Element #15: Internal Management Audits -
Ensuring procedures and policies are followed and the management system is
working by having all departments inspected on a regular basis.
16. Training
Element #16: Training -
Continuously training all staff to ensure employees are qualified to do their
jobs effectively and avoid mistakes that affect the company's quality of
service.
17. Measuring Results
Element #17: Process & Client Satisfaction Measurements -
Measuring results internally and externally to confirm processes are performing
well and to provide targets for improvement.
General Collection Co., Inc is a 2009-2010 Official Member of the Better Business Bureau Honor Roll for Excellence in Customer Service.