Philosophy
Our company believes that people have the greatest impact influencing payment, and that well trained credit collectors are more productive when maintaining relationships. We emphasize quality calls and collection demand letters, allowing us to help the debtor find ways to pay.
Mission
It is our mission to see to it that our company is successful in complementing the credit departments of all clients. All parts of the recovery process are significant, from the collector to the legal personnel. We always put our client's best interest first!
Ethics
While our primary objective is to collect the monies, we are also concerned with maintaining the goodwill of all our debtors. General Collection has a strict code of ethics in line with American law to enforce bad debt collections, which we constantly monitor to ensure a professional approach.
General Collection Co., Inc is a 2009-2010 Official Member of the Better Business Bureau Honor Roll for Excellence in Customer Service.