2014 Best Places to Work in Collections
ARM.com and Best Companies Group
General Collection Company, Inc. of Grand Island has recently been selected as one of the 2014 Best Places to Work in Collections by inside ARM.com and Best Companies Group. The company is one of 35 debt recovery firms in the United States – and the only collection agency in Nebraska - to have received this year’s award. Receiving it two years in a row makes this award even more significant!
Established in 2007, this survey and award program is designed to identify and honor the best places of employment in the collections industry, benefiting the nation's economy, its workforce and businesses.
“Our philosophy of making our employees feel valued is the same one we use in our debt recovery efforts,” said Mark Stelk, president of General Collection Company. “This ethical approach creates a great work environment, and protects our clients’ hard-earned reputations, as well.”
Collection companies from across the United States completed a two-part survey to determine the Best Places to Work in Collections. The first part consisted of evaluating each nominated company's workplace policies, practices, philosophy, systems, and demographics. The second part consisted of an employee survey to measure the employee experience. The combined scores determined the top companies and the final ranking.
General Collection Company, Inc. is a full-service debt collection agency with more than 50 years of experience in helping banks, hospitals, medical practices, dental offices, and small businesses recover funds in a professional and ethical manner. Services include collections, judgments, and skiptracing.
InsideARM.com provides news and information about accounts receivable, management, debt recovery, employment, and best places to work. Best Companies Group (BCG) is a division of Journal Multimedia, a multi-title publishing company in Harrisburg, Pennsylvania. BCG is dedicated to establishing “Best Places to Work,” “Best Companies” and “Best Employers” programs in an effort to distinguish companies who demonstrate workplace excellence.
Better Business Bureau
General Collection was recently recognized as a Bronze Accredited Business from the Better Business Bureau for our commitment to honest and ethical business practices over the past ten years.
Lee Elliott, Executive Director of the Wonderful Life Project
Congratulations to Mark Stelk and the good people of General Collection for their recent recognition as a “best place to work” among collection agencies. I have some awareness of this award and know it is truly difficult to get. In particular, a key piece of the award comes from a careful review of what the employees have to say about the place.
I have had the opportunity to do some work with Mark and his staff the last few years. Very impressive. They not only work very hard, they operate at one of the highest ethical levels I’ve ever heard of—and they collect bills. This is an industry known for being extremely harsh, if not vicious, with those who have not paid their bills—most of which are people who are quite poor. The stories of mistreatment in this field are incredible. For example, I recall the collector who showed up at a young man’s wedding to ask for payment of his bills.
The good people at General Collection are effective at what they do, are truly honorable in their work, and treat the poor with respect and are very concerned about their dignity. One lady I know who incurred large medical bills that her family was struggling to pay told me of how General Collection treated her throughout the process of getting the bills paid as compared to the treatment she received from other firms. She said others were just nasty and had absolutely no concern for the well-being of her family. Her comments about GC were that they were extremely considerate and understanding. Ironically, she said she made sure she paid GC first.
Mark is onto something. Being respectful of the poor is good business. By the way, check out his performance numbers. Without any distortion of the numbers (this, too, is something other firms are known to do), his firm’s performance is remarkable.