(308) 381 1423 & 1-888-603-1423

About Us

About Us

General Collection Co., has been in business since 1959 and is a family owned business located in Grand Island Nebraska. We specialize in healthcare, financial services, utility, credit card and small business collections. It was purchased by Mark Stelk in 1997.

Our workforce encompasses 38 people, including in-house legal personnel. We put our 100-plus years of combined experience to work for clients throughout the nation, including businesses, banks, hospitals and health care providers. Our full-service debt collection agency is only one of two in Nebraska certified by The Association of Credit and Collection Professionals (ACSTM International), an organization that demands the highest degree of ethical practices and conduct from its members.

General Collection was recently recognized as a Bronze Accredited Business from the Better Business Bureau for our commitment to honest and ethical business practices over the past ten years.


Mission

Our mission is to establish General Collection Company as the premier provider of collection services while uncompromising our principles as we grow.

The following quality principles will help us measure the appropriation of our decision.

  • Provide a great work environment and treat each other with respect and dignity.
  • Apply the highest standards of excellence to the delivery of our services in a lawful manner.
  • Develop enthusiastically satisfied customers all the time.
  • Contribute positively to our community and our environment.
  • Recognize that profitability is essential to our future success.


Ethics

Our primary mission is to collect money in a professional and ethical way in compliance at all times with the FDCPA (Fair Debt Collection Practice Act).


Business Philosophy

Professional and personal integrity is paramount to General Collection Co. management and defines our company. General Collection Co. strives to provide customer service at the highest level and views our relationship with clients as a business partnership. General Collection Company’s management philosophy starts with customer service satisfaction, which we believe starts with hiring good employees, rooting and fostering a professional positive work environment and providing staff with the tools to be successful.


Management

As President and C.E.O., Mark Stelk is responsible for the company management and marketing activities. Mark holds a B.S. in Business Administration with an emphasis in accounting from the University of Nebraska, Lincoln, Nebraska. 16 of his 23 years in the financial industry were spent at Five Points Bank. Mark is a graduate of the University of Colorado School Of Banking. Mark serves on the Grand Island City Council, is a board member of Sunrise Rotary, a Teammate mentor, board member of the Downtown Business District, serves on the finance committee of the Presbyterian Church, and is President Elect of Nebraska Collectors Association.


General Collection is a member of:

  • Grand Island Chamber of Commerce
  • Grand Island Area Economic Development Corp.
  • Aurora Chamber of Commerce
  • Central City Chamber of Commerce
  • St. Paul Chamber of Commerce
  • Nebraska State Chamber of Commerce
  • Member of the Better Business Bureau
  • ACA International
  • Nebraska Diplomats
  • American Collector's Association
  • Nebraska Hospital Association
  • Nebraska Bankers Association